Thursday, June 22, 2017

Tributaries

Imagine a high-stakes, politically sensitive IT implementation.
During the project, things go wrong. Really wrong. As in – having more than half of your risk register come true wrong....  Read More

Tuesday, June 20, 2017

Heart, Soul and Clinging

In my previous job, I was an LMS Administrator (among other things).
I spent a LOT of time with that LMS.
Creating programs, configuring the LMS to support those programs, negotiating with my organization and the vendor for customizations, occasionally going into the code myself to make things work for my organization.
The more work I put into something, the more ownership I feel.... Read More

Thursday, June 15, 2017

Onboarding Cost

The executive impulse to “throw people at a project”, though well-intentioned, can cause more problems and slow things down.  Why?  Read More

Tuesday, June 13, 2017

To-Do Boards

I love To Do boards.  Trello, Dotstorming, Post-It Notes and whiteboards.
Completing tasks makes my heart sing! I also know that it is personal and that not everyone shares my enthusiasm....  Read More

Thursday, June 08, 2017

The Valley of Despair

The excitement of learning something new, then the really big hill careening towards Depression.
Most organizations don’t account for this natural process. Everything is supposed to be “up”  all…the…time.
Or….if they do think about it…they work desperately to avoid it..... Read More

Tuesday, June 06, 2017

Uncovering the Exceptions

Defined processes, documentation and a solid training program are all parts of a good foundation for doing process improvement and implementing the tools to support that improvement. However, before we start, we need to uncover what is REALLY happening in your environment. The most elegantly designed process isn’t a process if no one follows it....  Read More

Thursday, June 01, 2017

Technical vs Business

The executives see an opportunity to improve their sales processes by implementing a new enterprise customer management system. So they go out and find a system that promises to do so. All of the features are there. They pressure the IT team to get everything running in an absurdly tight timeline....  Read More